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Shipping
What
is your No-Risk Money Back Guarantee?
Products can be returned within 30 days of delivery date provided it is
in saleable condition and is in the original carton. All return freight costs
are the sole responsibility of the consumer. No returns are allowed without
prior authorization.
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How
can I contact Furniture Fancy?
Please call us toll free at: 1-866-44-FANCY, or you can email us
conveniently by clicking on our contact page.
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How
can I pay for my purchase?
FurnitureFancy.com
securely accepts VISA, MasterCard, American Express, and Discover payments
through our website. Your credit card will not be charged until just prior
to shipment of your order. We also accept payment in money order, cashiers
checks, and personal checks.
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What
is your privacy policy?
FurnitureFancy.com is highly sensitive to the privacy interests of consumers
and believes that the protection of those interests is one of its most significant
responsibilities. In acknowledgment of its obligations, FurnitureFancy.com
has adopted the following Privacy Policy applicable to information about consumers
that it acquires in the course of its business:
1. Acquisition of Information. We
do not acquire any more information about consumers than is required by
law or is otherwise necessary to provide a high level of service efficiently
and securely.
2. Our Employees and Privacy. We train all of our employees about
the importance of privacy. We give access to information about consumers
only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information
subject to rigorous procedural and technological controls, consistent with
legal requirements and the demands of customer service. We use CyberCash
verification systems and the highest levels of encryption necessary for each
transaction.
4. Transaction Server. We use external transaction and processing
servers to provide the highest level of security. We use the most up to date
technology to process your credit cards so you can be assured that your personal
information and credit card information is the most secure possible.
5. Disclosure to Third Parties. We will not disclose or share any
of your personal information to any outside sources. All information is kept
on a secure, guarded server with a very high level of security.
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Are the
various furniture items available in different colors, or with additional features?
Occasionally we can not list the many colors a product
may be available in, or additional features it may have. If you have questions
about an item, please give us a call (1-866-44-Fancy) and we'll be happy
to answer them!
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Is
every item in stock?
We maintain consistent inventory levels of all products
in the most popular finish combinations. Products that are not in
stock are still available for purchase. If you order a product that is out
of stock you will be notified within 2-3 business days of your approximate
delivery date. If your order is time sensitive we suggest calling us toll-free
1-866-44-FANCY (32629) to ensure a product is in stock.
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Shipping
How
long will it take to receive my order?
In-stock items should
be received in 1 week. If an item is not in stock we
will contact you with the expected delivery date. Domestic special
orders and custom orders may take up to 10 weeks. If you have questions please
call us toll-free at: 1-866-44-FANCY (32629)
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How
much does shipping cost?
Standard
ground shipping and handling charges are based on the total weight and size
of an order. Once you add an item to your shopping cart, you will see the
associated shipping charge in your shopping cart or on the checkout pages.
If you require extra services such as a delivery appointment or delivery
to a location other than a ground floor address, please call us toll-free
1-866-44-FANCY (32629) to place your order.
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How
will my order be delivered?
Your order will be
shipped by a national furniture carrier with many years of experience. When
your merchandise arrives, it must be inspected by you upon receipt, BEFORE
signing for the shipment. Any loss or damage must be noted on the delivery
receipt for insurance claim purposes. When you sign for the shipment, your
signature is verification that your merchandise has been received in good
condition.
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What
is "White Glove" service?
White Glove service delivers
the item(s) inside your home or business, assembles the merchandise (if assembly
is necessary), and removes any packing materials. This service schedules
a delivery appointment with you. White Glove service takes a day or two longer
to arrange and delivery times are slightly longer—approximately 2 to
4 weeks after order placement for in-stock items.
White Glove service
is available on any shipment for an extra charge. If you would prefer this
delivery method vs. the standard ground service, please call us toll-free
at 1-866-44-FANCY (32629) or e-mail
us immediately after placing your order.
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Can
you ship international orders?
We currently ship only
to addresses within the United States and Canada.
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What if my item(s) arrives damaged?
If there is damage or shortage on your order, refuse acceptance until transportation
agent endorses extent of damage or shortage. Inspect the shipment for any hidden
damage before the carrier leaves. The customer should file a claim immediately
with the carrier and be prepared for inspection.
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