We want you to be absolutely satisfied with your furniture purchase which is why we offer you a 60-day unconditional, money-back Guarantee to give you plenty of time to make sure you made the right decision.  

The quality of all of our products is guaranteed and all items are inspected before leaving the warehouse. If you decide that a product does not meet your expectations, we will gladly accept its return for a full refund minus actual shipping costs, as long as merchandise is returned in its original condition within 60 days.

Many of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

In the event that something unexpected happens during transit, please refuse delivery of damaged or defective merchandise and notify us immediately. Our customer service staff will work with you to arrange a return, replacement, refund or credit.

We take great care to pack shipments so that they will arrive safely to you. Customers are responsible for the safe return of merchandise to our warehouse, so please save the original packing materials. Otherwise you may have to provide supplementary packing materials if the outer carton has been worn, or you may be responsible for costs for new packaging for a safe return shipment.

Special orders require a 50% deposit, and since we use a great deal of care in selecting quality materials and expert craftsmanship, they may encounter unexpected delays. Once work on your special order has begun, deposits are not refundable.

To return an item:
Simply call us toll-free 1-866-44-FANCY (32629), extension 2 for a return authorization number.